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Tourist Information Centre - Satisfaction Survey

At the Tourist Information Centres we are continuously monitoring our service to bring you the highest standardsand we would value your comments. If you have contacted the Petersfield or Alton centres by telephone or email, please would you spend a few minutes completing this questionnaire to help us.

Tourist Information Centre:

Petersfield

1) About you

Are you: (tick one only)	A resident in East Hampshire Planning a holiday or short break to East Hampshire A day visitor to East Hampshire

What is your age group?	Under 16 16 - 24 25 - 44 45 - 64 64+

Are you or will you be: (tick all that apply)	Visiting friends / relatives On business in East Hampshire Attending a festival or special event in East Hampshire Touring in East Hampshire or the South East Working in East Hampshire Shopping in East Hampshire On a group visit

2) Please rate the following aspects of your enquiry to the Tourist Information Centre
(Please select the most appropriate box for each)

Speed of Service:	Excellent Good Satisfactory Poor Very Poor
Quality of Customer Service:	Excellent Good Satisfactory Poor Very Poor
Range of Information:	Excellent Good Satisfactory Poor Very Poor
Services available:	Excellent Good Satisfactory Poor Very Poor
Easy to contact TIC:	Excellent Good Satisfactory Poor Very Poor
Overall Impression:	Excellent Good Satisfactory Poor Very Poor

Did you receive the information or service you required?	Yes No
If no, were you referred to someone else who could help with your enquiry?	Yes No

3) Did you make use of the services provided by the Tourist Information Centre?
(Please tick all that apply)

Accommodation enquiry
Accommodation booking
Maps / guide books
Theatre tickets
Coach tickets / tours
Local crafts

Local event ticket / info
Guided walks
Attraction ticket
General information
Books / magazines
Local attraction information

Transport information
UK holiday information
Information on leisure pursuits
Local directional information
Local services information

4) Following your enquiry do you have any comments or suggestions for improvements of the Tourist Information Centre on this service?

5) How often do you use the Tourist Information Centre?

Weekly Once a month 2-3 times a year Rarely

6) Contact Details (optional)

Name
No & Street/Road
City/Town	*
County/State
Country
Postal Code

Email
Telephone

* - mandatory information

Data Protection Act
The above information will be kept on computer and be accessible only to Officers of the Council to help improve the services we are providing you. You may be contacted subsequently to take part in further research.

Please tick the box if you wish to be contacted in future

Thank you very much for taking the time to complete this questionnaire.

How do you rate this information / service?