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Normal Version
COUNCIL TAX - CUSTOMER SATISFATION SURVEY 2010 |
East Hampshire District Council is always trying to improve its service to you, the customer.
Customer views are important in helping us to improve and we regularly carry out customer surveys to obtain feedback.
Please take a few minutes to complete this Council Tax questionnaire and return it in the pre-paid envelope provided.
Thank you for your help. |
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Q2 |
How did you contact the council? |
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Q3 |
If you contacted the council was your enquiry dealt with in a satisfactory manner? |
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Q4 |
Were you satisfied with the time taken to respond to your enquiry? |
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Q5 |
Did you find it easy to contact someone who could help you? |
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Q6 |
Our opening times are 9.00am to 5.00pm, Monday to Friday - do you find these times convenient? |
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Q7 |
Was your first Council Tax bill correct? |
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Q8 |
We aim to reply to all letters within 7 working days, is this satisfactory? |
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Q9 |
We aim to reply to all emails within 3 working days, is this satisfactory? |
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Q10 |
We have made changes to our Council Tax bill, was the enclosed bill easy to understand? |
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Q11 |
In your experience is our service of a similar standard as provided by other utility companies |
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Q12 |
If a Council Tax leaflet was enclosed, was it useful?
(A leaflet explaining your Council Tax is usually enclosed with your first bill of the financial year) |
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Q13 |
Overall how would you rate your experience of the way the Council administrates your Council Tax? |
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Q14 |
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If you pay by direct debit you can receive your Council Tax bill by email. If you would like to receive your bill this way please tell use your reference number (from your bill) and your email address. |
Equality and Diversity
East Hampshire District Council is committed to ensuring every person and every employee who receives or is affected by the Councils activities and services are treated fairly and with respect, free from discrimination.
To help measure hour our Equality and Diversity policies are working, please complete this part of the form. Any information given will be kept in the strictest of confidence and only used by restricted staff for the purposes of analysing to see if there are any trends or biases which could indicate hidden forms of discrimination.
Please note: If there are any sections of this form you do not wish to complete there is no obligation to do so. |
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Q19 |
What do you consider to be your ethnic origin? |
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Q20 |
How would you describe your faith, religion, background? |
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Q21 |
Do you consider that you have a disability |
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Thank you very much for taking part in this survey. |
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