Environmental Protection Web - Service Achievements

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As part of the wider Environmental Services, Environmental Protection was recently awarded the Charter Mark which recognises our commitment to customer service. If you have any concerns about the services provided by Environmental Protection, please contact the Environmental Services Manager (Protection) on 01730 234326

The Environmental Protection Team responds to customer enquiries and also does educational/strategic work.

Below shows some of our strategic achievements for the last year:-

Plan target Level of achievement Further actions

Implementation of the Best Value Action Plan for Cemeteries. • New customer guidelines available
• New Leaflet available
Continue to seek additional burial space at West Liss Cemetery.

Ongoing implementation of the contaminated land strategy • Additional information on land contamination collected Prioritisation of land according to risk is overdue

Undertake Air Quality detailed assessment and submit to DEFRA Submitted and approved Updating screening assessment of air quality required 2006/7

Private Water Supply sampling including tests for pesticide residues 100% completed Ongoing survey of private water supplies

Provide information to the public about radon Partners article in spring 2005, radon survey of 100 households during the year. Working alongside the Health Protection Agency to seek additional funding for more sampling.

Provision of an out of hours stray dog collection service Service jointly commissioned with three other local authorities Monitoring of contract quality and service.

Work towards provision of a short stay Traveller site A strategic team included elected Councillors is working towards the provision of a site Site Criteria is to be consulted upon at Area Meetings.

Plan target	Level of achievement	Further actions
Implementation of the Best Value Action Plan for Cemeteries.	• New customer guidelines available • New Leaflet available	Continue to seek additional burial space at West Liss Cemetery.
Ongoing implementation of the contaminated land strategy	• Additional information on land contamination collected	Prioritisation of land according to risk is overdue
Undertake Air Quality detailed assessment and submit to DEFRA	Submitted and approved	Updating screening assessment of air quality required 2006/7
Private Water Supply sampling including tests for pesticide residues	100% completed	Ongoing survey of private water supplies
Provide information to the public about radon	Partners article in spring 2005, radon survey of 100 households during the year.	Working alongside the Health Protection Agency to seek additional funding for more sampling.
Provision of an out of hours stray dog collection service	Service jointly commissioned with three other local authorities	Monitoring of contract quality and service.
Work towards provision of a short stay Traveller site	A strategic team included elected Councillors is working towards the provision of a site	Site Criteria is to be consulted upon at Area Meetings.

Below is a chart showing how many customer enquiries we dealt with over the past few years:-

Type of Case 2003-2004 2004-2005 2005-2006

Noise complaints 474 453 495

Bonfire complaints 141 122 125

Planning applications we have given comments 312 322 432

Licensed premise consultations 247 (new area of work)

Rat treatments 982 844 1292

Mice treatments 118 114 173

Wasps treatments 290 873 312

Burials 197 115

Stray Dogs collected 127 152 Figures not yet available

No of dogs put to sleep 0 0 0

Statutory notices served 47 75 83

Type of Case	2003-2004	2004-2005	2005-2006
Noise complaints	474	453	495
Bonfire complaints	141	122	125
Planning applications we have given comments	312	322	432
Licensed premise consultations			247 (new area of work)
Rat treatments	982	844	1292
Mice treatments	118	114	173
Wasps treatments	290	873	312
Burials		197	115
Stray Dogs collected	127	152	Figures not yet available
No of dogs put to sleep	0	0	0
Statutory notices served	47	75	83