Customer Comments

We think it is very important to know what customers think of our service.

Here are some of the comments we had from the Satisfaction Survey 2008 and our Customer Comments System (comments received by email, phone and through the website) between 1 April 2008 - 30 September 2008.

3 Comments – (1 service improvement suggestion)
8 Complaints about Service
4 Compliments
1 General enquiry
2 Requests for Service

Total 18 

All Customer Comments - including Survey

‘Find everything satisfactory’

‘I could not wish for better service’

‘Satisfactory’

‘Everybody I have contacted has been efficient, polite and helpful. Your speed of reply is excellent. Thank you’

‘Single occupant so I was eligible for a reduction. New bill quickly received’

‘The service is prompt and efficient’

‘I am a Landlord and I always have enquiries dealt with quickly, I wish Portsmouth Council etc were as quick!’

‘The latest Council Tax enquiry was the result of an annual review by Council staff. I was offered a house appointment after being contacted by staff who were very helpful’

‘Always very helpful, help me to sort out my Council Tax when I had problems’

‘Make the changes discussed as promised rather than do nothing after the telephone call’

‘It would be easier to understand if it was simplified. Language and arithmetic sometimes confusing’

‘Customer Advisor had poor tone and attitude’

‘The administration of the bill / service is very good’

‘Your service was outstanding!! The lady was so efficient, I came off the phone absolutely go smacked, she took less than 4 minutes to everyone else’s 8 – 10 – big thank you’

‘I had good service from reception where the lady was only to helpful, smiling, relaxed and very easy to talk to’

‘My contact was excellent’

‘When phoning, EHDC staffs were at all times helpful and polite. My enquiry to change to direct debit was dealt with in a couple of minutes and in fact I received the forms the very next day. You can’t do better than that (well done)’

‘Frankly not impressed at all – incorrect totally wrong’

‘Minor enquiry, but responded to in a satisfactory way’

‘If payments have fallen behind then a letter or call would be useful soon after payments are missed rather than leaving it a few months’

‘I found your service much more efficient than other companies I have dealt direct with. Dealt with adjustments within 2 working days. Well done!!’

‘Disappointingly the second name is spelt incorrectly on the Council Tax bill’

‘Excellent and helpful service. Thank you very much’

‘The office answered my queries very well as did the internet site’

‘All other utility companies I deal with give a most unsatisfactory service – particularly electricity suppliers’

‘You could try to use the correct postage; total shortage of £1.27. The postman did put your letter through the door without charge, however, had I had to go to pay and retrieve this letter, I would not have been impressed’

If you have a comment, service improvement suggestion or complaint, please email revenues@easthants.gov.uk