Customer Comments

We think it is very important to know what customers think of our service.

Here are some of the comments we had from the Satisfaction Survey 2009 and our Customer Comments System (comments received by email, phone and through the website) between 1 April 2010 - 31 July 2010.

96 Comments

8 Complaints about Service 
3 Compliments 
5 General enquiry 
 
Total 112 

All Customer Comments - including Survey

'Thank you to the Alton team and Daniel at EHDC for their help today - their willingness to assist and show empathy in helping her to meet her payments'

‘The person on the phone was not polite and it felt like it was too much trouble that we were notifying a change of address - manners! If they don't like the job, they shouldn't be doing it!!’

‘The bill is a little tricky to understand. I find it easier when I can see the calculations.’

‘In this time of recession, when house sales may take years, it is totally unreasonable for the Council to charge tax on unoccupied and empty premises.'

‘The service and information that you provide is very good and easy to understand'

‘So far very good service - very easy to sort things out and very pleasant lady at end of the phone'

‘No suggestions, as since moving into Sheltered Housing everyone in the Council Tax department have been most kind and helpful. Thank you’

‘Service was very good. My email enquiry was dealt with in less than one working day’

‘Always very helpful, help me to sort out my Council Tax when I had problems’

‘Please continue with real people answering the phone - it's great!’

‘I am satisfied with all you do'

‘Last year's council tax was incorrect but after a rep from the Council visited to take details it was corrected and I am very satisfied with the results which reflect my situation. Thank you'

‘Saturday opening would be convenient. Staff pleasant and helpful'

If you have a comment, service improvement suggestion or complaint, please email revenues@easthants.gov.uk