Customer Comments
We think it is very important to know what customers think of our service.
Here are some of the comments we had from the Satisfaction Survey 2007 and our Customer Comments System (comments received by email, phone and through the website) between 1 April 2007 - 31 March 2008.
4 Comments – (2 service improvement suggestion)
6 Complaints about Service – (1 service improvement suggestion)
1 Complaint about staff
1 Compliment
11 General enquiries
3 Requests for Service – (1 service improvement suggestion)
Total 26
All Customer Comments - including Survey
‘The clerical assistant answered perfectly’
‘The Service is already polite – I found’
‘Being told where you are in the queue is very helpful’
‘It’s all very clear’
‘I was extremely satisfied and pleasantly surprised by the lady on the telephone, her manner, humour and patience was much appreciated!’
‘Very quick efficient service’
‘I can find nothing wrong with your service with regards to billing’
‘Everything is most satisfactory’
‘The staff member was very helpful, even on other matters such as refuse services’
‘Service very satisfactory’
‘My satisfaction is due to the attitude of your staff member’s rather than the system itself. They raise the standard of a fairly ordinary system and should be valued and congratulated.
I commend the Revenues Team on their work and readiness to offer help and advice. I have always found them to be a very personable, friendly and professional doing a difficult job.
I thank the officer for the expeditious conclusion to my query.
Customer felt staff member was rude
Service Complaints
Customer has been charged rates for the wrong property.
- Incorrect property valued for rating purposes – charge corrected and correct bill sent
Customer not liable for Council Tax – but still being charged
- Dispute over liability
Banding too high
- Customer referred to Valuation Office Agency
Paid Council Tax but received a reminder
- Payment crossed with reminder
If you have a comment, service improvement suggestion or complaint, please email revenues@easthants.gov.uk