Council Tax/Business Rates - Service Standards

Correspondence/Enquiries

We aim to answer 99% of all customers written correspondence or enquiries within 7 working days and Email enquires within 3 working days.

In 2007/8 we had 26,512 items of correspondence and answered 99.3% within 7 working days.

Collection Performance

We aim to collect 99.1% of all Council Tax billed within 2008/9 by 31st March 2009.
We aim to collect 99.2% of all Business Rates billed within 2008/9 by 31st March 2009.

Standards for E-Billing

(E-Bill enables you to receive your Council Tax or Business Rate bill by email rather than through the post)

We aim to update the customers account with their email address, change their billing to email and send a confirmation emailed bill within 7 working days.

If an emailed bill is returned because there is something wrong with the address, we aim to investigate the cause and correct if appropriate within 7 working days.

Standards for Open Access

(Open Access gives you on-line access to your Council Tax or Business Rate account)

When we receive a request for Open Access, we aim to update the customers account with their email address and send a password through the post within 7 working days.

When a customer submits a change to their account through Open Access we aim to update our accounts and issue a new bill (if appropriate) within 7 working days.