Marketing and Development
Debbie Fox - Executive Head for Marketing and Development
The Marketing and Development Team will lead the organisation in taking a predictive approach in designing and developing the Council’s services for tomorrow.
The teams in this cluster of services will use their expertise to help both organisations to anticipate the needs and wants of customers/citizens/communities. By applying research to help shape the development of our people and our services, the team will ensure that the organisations stay effective and efficient by responding to our changing environment and satisfying our customers.
- Business Transformation
- Capita Contract
- Communications
- Corporate Programme Office
- Councillor Development
- Customer Insight, GIS, Customer Access Strategy
- Customer Services Centre/Access Points
- Equalities
- HR Strategy
- HR Transaction
- IT
- Learning and Development
- Partnership Development
- Performance
- Research and Development
- Shared Services, Commissioning
Service Managers for Marketing and Development
Business Improvement – Sue Parker
Co-ordinate the Councils’ approach to the strategic development and procurement of services, including partnerships. Advise both Councils on effective project and programme management and to support service delivery and organisational efficiency.
Oversee the development and implementation of an ICT vision for the partnership. The lead professional for Business Improvement matters across the two authorities to underpin corporate objectives.
Human Resources – Caroline Halsall
Advise both councils on strategic HR and Development matters including organisational development, recruitment and retention, management of performance and workforce development.
The lead HR and Development professional, advising Joint Management Team (JMT) on all matters of HR and Development activity to underpin corporate objectives.
Marketing and Customer Relations – Dawn Adey
Provision of advice for both Councils on research required to understand customer needs and the resultant impact on the design and delivery of services and service priorities.
Advise Service Managers across the authorities to ensure that the highest possible levels of customer satisfaction are maintained. The lead professional on all matters concerning Marketing, Communications and Customer Relations, to underpin the corporate objectives of the two authorities