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    Housing Development - Customer Satisfaction

    Customer Satisfaction Surveys Brookfield, Petersfield
    Housing Development have carried out Customer Satisfaction Surveys on new affordable housing developments one year after they have been completed and occupied.
    These surveys are designed to improve future housing developments in East Hampshire, through learning from residents’ views on their home.

    June 2011

    Residents who have occupied new affordable housing for over 12 months and have not yet been surveyed by The Council regarding their home will soon receive a questionnaire.  Every respondent who completes and returns a questionnaire with their contact details can take advantage of a free family swim at The Taro Leisure Centre in Petersfield.  If you would like to complete this questionnaire online please click here.  You will need to enter the identification from your paper questionnaire.

    January 2010

    A number of Customer Satisfaction Surveys were circulated to residents of affordable housing developments approximately 1 - 3 years old in Liphook, Bordon, Alton, Petersfield, Clanfield and Horndean.  Completed questionnaires were entered into a prize draw to win a 7 day family pass at their nearest Kinetika Leisure Centre in East Hampshire.  To view the survey report please click here.

    Redeveloped Garage Sites

    (Rowlands Castle, Headley Down, Lindford, Whitehill and Bordon)

    In 2008 residents of affordable housing built on previous garage sites were surveyed and had the chance to win a £25 shopping voucher.   A resident from Headley Down was chosen at random to win the prize by Cllr Cartwright, Portfolio Holder for Housing.  All homes surveyed are owned by DRUM housing assosiation. To view the survey report please click here.

    Farringdon
    Early in 2008 residents of a newly completed affordable housing development in Farringdon were sent Customer Satisfaction Surveys. Respondents could opt to enter a free prize draw to win a £25 shopping voucher.  Cllr Cartwright, Portfolio Holder for Housing, drew Miss Gulwell as the winning respondent at random. You can view result of the survey by clicking here.

    Whitehill/ Bordon

    A number of Customer Satisfaction Surveys were distributed in the Whitehill/ Bordon area in June 2007. Respondents who gave their name and contact details were entered into a free prize draw to win a £25 shopping voucher.  Cllr Cartwright, Portfolio Holder for Housing, chose the winner at random.  This was Katie Clarke from St Lucia Lodge.  Results of this research were commented on by the Housing Associations involved and then taken to the Building Successful Communities Panel.  A report has been compiled with the results and the actions taken foward.  Please click here

    If you have any questions about Customer Satisfaction Surveys please contact Helen Cann on 01730 234346 or email helen.cann@easthants.gov.uk

    Tenant Satisfaction Survey
    In August 2007 a questionnaire was sent to Residential Social Landlord (e.g. Drum Housing Association)  tenants in East Hampshire. This satisfaction survey will inform EHDC on the needs and expectations of tenants. The results of this survey will be distributed to the RSL’s and any issues discussed, in order to increase tenant’s satisfaction.  Respondents who gave their name and contact details were entered into a free prize draw to win a £75 hamper (1st prize) or a £25 shopping voucher (runner up prize). Cllr Cartwright, Portfolio Holder for Housing, chose the winners at random. The winner of the hamper was Eucharia O'Connor from Bordon.  Mrs Adams from Buriton and Mr Rogers from Alton each won a £25 shopping voucher.  The results of this survey were taken to the Building Successful Communities Panel and the creation of a tenants' panel has been recommended to investigate the issues raised.  Please click here to view the report . 

    Impact Assessments

    EHDC carries out Impact Assessments rather than Customer Satisfaction Surveys when housing developments have been constructed following new policy or with new techniques which means they may be different from other housing in the town or village.  An Impact Assessment therefore wishes to measure not only customer satisfaction but also the overall impact of the development on the community from initial idea to occupation of the properties and beyond.  It is important we realise what has worked well and what we can learn from this.

    RopleyRopley

    A small housing development has been completed on a rural exception site in Ropley.  This means housing was only able to be built here because it is affordable.  An impact assessment began in 2010.  For more information please visit our Ropley Housing Impact Assessment webpage

    Ramshill and TreloarsCommunity Development Worker delivering Welcome Packs

    These two, relatively large mixed tenure developments were the first under new policy within the district, Ramshill in Petersfield and Lord Mayor Treloars in Alton. For more information on the Impact Assessment, and the results, please visit our Ramshill and Treloars webpage.