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    working together logoRecycling and Rubbish

    Details of forthcoming bank holidays and how they will affect your collections can be found on your annual recycling and waste collection calendar.

    To view or download a collection calendar for 2013/14 please enter your postcode, press enter, and then select your address,

    Reporting a Missed Collection

    If your bin has been missed on the scheduled day of collection and you telephone our Customer Services team before 12pm, collection will be made by the crews in that area the same day. If you report it after 12pm the crew will return the following day.

    If you call our Customer Services team the day after your scheduled collection day before 12pm, collection will be made by crews in that area that day.

    Unfortunately if you call in after 12pm a collection will not be made and you will need to wait until your next scheduled collection unless the Client Team decides there are special circumstances.

    If you have a query or would like to report a missed bin you can do this through our on-line form or by phoning 0300 300 0013.

    Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre.

    Any excess recycling can be placed alongside your bin in a clear sack or cardboard box.

    Biffa will return twice in any 6 month period to make collections under this policy.

    What happens to my recycling?

    Your old paper, food and drinks cans, aerosols and plastic bottles are sorted and made into new ones.

    Extra rubbish

    You can dispose of excess and bulky waste at your local Household Waste Recycling Centre, (HWRCs). These are run by Hampshire County Council.

    If you regularly produce excess waste please contact us on 0300 300 0013 for guidance on recycling more of your waste.

    If you area family of 6 orhave extenuating medicalcircumstances,you may be entitled to anadditional 140 litre refuse bin. Please contact Customer Services on 0300 300 0013 to discuss your circumstances.

    Buying new bins

    You will need to buy a new 240 litre green refuse bin, 240 litre black recycling bin and 38 litre glass box,if your property does not already have these bins.

    Only One 240 ltr green refuse bin will be emptied per household unless you are eligible for an additional refuse bin (see section on Extra Rubbish above). You may have as many recycling black bins as you would like.

    To order a new bin, cost 27.11 delivered to your home, please call 0300 300 0013, payment can then be arranged.

    Bins are the property of the resident. Care should be taken to ensure they are safe from theft or misuse by others, eg should have your house number or post code on them.

    We cannot be held responsible for their loss unless damaged or destroyed by the collection vehicle which does happen on rare occasions.

    Help for the elderly and disabled people

    Assisted Collection can be arranged for disabled, infirm and/or elderly residents. This means the bin, box or garden waste sack are collected from an agreed point such as outside your garage, to save you struggling with them.

    Please contact Customer Services on 0300 300 0013

    Project Integra

    Project Integra is the partnership of local authorities and a private waste contractor working together to provide an integrated solution to Hampshire's waste.

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