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    working together logoRecycling and Rubbish

    Details of forthcoming bank holidays and how they will affect your collections can be found on your annual recycling and waste collection calendar.

    To view or download a collection calendar for2014/15 please enter your postcode, press enter, and then select your address,

    Reporting a Missed Collection

    If your bin has been missed on the scheduled day of collection and you telephone our Customer Services team before 12pm, collection will be made by the crews in that area the same day. If you report it after 12pm the crew will return the following day.

    If you call our Customer Services team the day after your scheduled collection day before 12pm, collection will be made by crews in that area that day.

    Unfortunately if you call in after 12pm a collection will not be made and you will need to wait until your next scheduled collection unless theContractsMangagement Teamdecides there are special circumstances.

    If you have a query or would like to report a missed bin you can do this through our on-line formor by phoning 0300 300 0013.

    Please note we only take refuse that is contained inside your refuse bin and any excess waste should be taken to your nearest Household Waste Recycling Centre.

    Any excess recycling can be placed alongside your bin in a clear sack or cardboard box.

    Our contractorwill return twice in any 6 month period to make collections under this policy.

    Frozen bins

    Freezing temperatures means frozen garden waste - January 2015

    The sudden drop in temperature has resulted in some garden waste freezing inside the green wheeled bins. This is preventing us from emptying bins that are frozen. You can help by loosening the materials inside the bin prior to collection. If your collection of garden waste is left due to frozen material we will make every effort to return when conditions allow containers to be emptied – Please leave your garden waste bin out until it is emptied.

    Top tips to help stop waste freezing

    • You can help by loosening the materials inside the bin prior to collection.
    • Do not to over fill or over pack the bin as this compacts the garden waste particularly the materials at the bottom of the bin. The more compact it is, the more likely it is to freeze and could damage the bin.
    • Keep the lids closed to reduce moisture build up.
    • If you are able to keep the garden bin in a garage or shed, this can also help prevent the waste freezing.



    What happens to my recycling?

    Extra rubbish

    You can dispose of excess and bulky waste at your local Household Waste Recycling Centre, (HWRCs). These are run by Hampshire County Council.

    If you regularly produce excess waste please contact us on 0300 300 0013 for guidance on recycling more of your waste.

    If you area family of 6 orhave extenuating medicalcircumstances,you may be entitled to anadditional 140 litre refuse bin. Please contact Customer Services on 0300 300 0013 to discuss your circumstances.

    Buying new bins
    If your property does notalready have bins then you will need to purhcase the following:

    240 litre green refuse bin

    240 litre black recycling bin and

    38 litre glass box.

    27.11 per bin including delivery, and 5.00 per box including delivery

    Only One 240 ltr green refuse bin will be emptied per household unless you are eligible for an additional refuse bin (see section on Extra Rubbish above). You may have as many recycling black bins as you like.

    To order a new bin please call 0300 300 0013, payment can then be arranged.

    Bins are the property of the resident. Care should be taken to ensure they are safe from theft or misuse by others, eg should have your house number or post code on them.

    We cannot be held responsible for their loss unless damaged or destroyed by the collection vehicle which does happen on rare occasions.

    Help for the elderly and disabled people
    Assisted Collection can be arranged for disabled, infirm and/or elderly residents. This means the bin, box or garden waste sack are collected from an agreed point such as outside your garage, to save you struggling with them.

    Please contact Customer Services on 0300 300 0013

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