Plain Text Only

COUNCIL TAX - CUSTOMER SATISFATION SURVEY 2011

East Hampshire District Council is always trying to improve its service to you, the customer.
Customer views are important in helping us to improve and we regularly carry out customer surveys to obtain feedback.
Please take a few minutes to complete this Council Tax questionnaire and return it in the pre-paid envelope provided.
Thank you for your help.
Q1
Q2 How did you contact the council?
 
 
 
Q3 If you contacted the council was your enquiry dealt with in a satisfactory manner?
 
 
Q4 Were you satisfied with the time taken to respond to your enquiry?
 
 
Q5 Did you find it easy to contact someone who could help you?
 
 
Q6 Our opening times are 9.00am to 5.00pm, Monday to Friday - do you find these times convenient?
 
 
Q7
Q8 Was your first Council Tax bill correct?
 
 
Q9
Q10 We aim to reply to all letters within 7 working days, is this satisfactory?
 
 
Q11 We aim to reply to all emails within 3 working days, is this satisfactory?
 
 
Q12 We have made changes to our Council Tax bill, was the enclosed bill easy to understand?
 
 
Q13 If a Council Tax leaflet was enclosed, was it useful?
(A leaflet explaining your Council Tax is usually enclosed with your first bill of the financial year)
 
 
Q14 Which is your preferred method for contacting the Council?
 
 
 
Q15
Q16 Overall how would you rate your experience of the way the Council administrates your Council Tax?
 
 
Q17

If you pay by direct debit you can receive your Council Tax bill by email.  If you would like to receive your bill this way please tell use your reference number (from your bill) and your email address.
Q18
Q19

Equality and Diversity

East Hampshire District Council is committed to ensuring every person and every employee who receives or is affected by the Councils activities and services are treated fairly and with respect, free from discrimination.

To help measure hour our Equality and Diversity policies are working, please complete this part of the form. Any information given will be kept in the strictest of confidence and only used by restricted staff for the purposes of analysing to see if there are any trends or biases which could indicate hidden forms of discrimination.

Please note: If there are any sections of this form you do not wish to complete there is no obligation to do so.
Q20 Are you?
 
Q21 What do you consider to be your ethnic origin?
 
 
 
 
 
 
 
 
 
 
   
 
Q22 How would you describe your faith, religion, background?
 
 
Q23 How would you describe your sexual orientation?
 
 
Q24 Do you consider that you have a disability
 
 

Thank you very much for taking part in this survey.
 
  Clear Answers from this Page