Contact housing for help

When you contact the housing team, we will ask you what help you are looking for.

Please ensure that you only visit the council offices during our open surgeries, Monday to Friday, 9:30am–12:30pm.

If you are facing homelessness within the next 56 days

We will conduct a short triage interview over the telephone to establish what assistance you are looking for and your circumstances. If appropriate we will ask you to come into the offices for a booked appointment.

This booked appointment will allow us to conduct a full personalised assessment and will take approximately 1-2 hours.

You will be asked to bring a range of information with you to support your circumstances and prove your identity. Failure to provide the requested information on this day, may result in a delay in the assistance we are able to provide to you.

You will be notified of the outcome of the personalised assessment within 10 days.

If you are homeless today or rough sleeping

You will be asked to come into the council offices immediately and the Emergency Officer will assist you.

What happens after my booked interview?

Once we have completed a personalised assessment with you we will establish if we have a duty to assist you.

This will fall under a ‘prevent duty’, a ‘relief duty’ or no duty.

What are my responsibilities?

Once a personalised interview has taken place, you will receive a personalised housing plan.

This will set out what your housing advisor will do to assist you but also what actions you are required to do to improve your own circumstances.

An example of this could be to register on Hampshire Home Choice or contact local letting agents to find a private rented property.