The direct debit scheme protects you and your money by means of the direct debit guarantee.
This guarantee is operated by all banks and building societies that take part in the direct debit scheme. The efficiency and security of the scheme is monitored and protected by your own bank or building society.
If the amounts to be paid by direct debit or the payment dates change, East Hampshire District Council will notify you normally 10 working days in advance of your account being debited.
If an error is made by East Hampshire District Council or your bank or building society, you are guaranteed a full and immediate refund from your branch of the amount paid.
If any payment is made in error, you should contact your bank or building society who are responsible for giving you a full and immediate refund - even if the original error was made by East Hampshire District Council.
Direct debit is one of the safest ways of paying your bills. Fraud rarely occurs because organisations using the direct debit scheme go through a careful vetting process before they're authorised, and are closely monitored by the banking industry. But if money were to be taken from your account fraudulently you'd be protected by the direct debit Guarantee, and would be entitled to an immediate refund from your bank or building society.
Don't forget, you can cancel a direct debit at any time by contacting your bank or building society. You should also cancel the direct debit with East Hampshire District Council on 01730 234400.