To have your waste and recycling collected, you will need to provide the correct bins. Your bins are your property, keep them safe from theft by placing your house number or post code on them.
You will need:
- one 240 litre green refuse bin (£30)
- one 240 litre black recycling bin and (£30)
- one 38 litre glass box (£6)
All these prices include delivery and VAT.
We will not replace bins unless they have been damaged or destroyed by the collection vehicle (which does happen on rare occasions).
Too much to put in your bins?
If you regularly have too much glass or recycling, you can purchase an additional glass box or recycling bin, which we will collect from.
If you are a family of six or more, or have qualifying medical reasons, we may be able to authorise an additional 140 litre rubbish bin which you can purchase from Norse South East.
Larger bins for communal bin stores
Developers can purchase large (1,100 litre) communal bins and 240 litre glass bins.
Please contact our customer services team on 01730 234295 for prices and ordering.
Terms and conditions for purchasing a new bin
Replacement or additional bins
There is no limit on how many additional recycling and glass bins a household can buy.
Green general refuse bins can only be purchased to replace lost/stolen or damaged bins. If you require additional refuse waste, you may be eligible to additional waste capacity.
If you are a household of six or more, or there is a resident with additional medical needs that produces non-clinical refuse then you may be eligible to purchase an additional 140 litre bin.
All bins are the resident’s property and responsibility so please guard from theft, damage or loss.
New bin deliveries are normally made within 10 working days.
Cancelation and refunds
Orders over £42 can be cancelled up to 14 days after delivery for a full or partial refund. To be eligible for a refund, your bin must be returned unused.