A new way to contact your council

Friday, 7 June, 2019

Residents will soon be able to contact East Hampshire District Council easier than ever before thanks to an online customer system.

The system will allow people to check Council Tax payments, report issues and find out what they need, when they need it.

Residents can already set up their own My EHDC accounts which can be used to access various services, such as reporting abandoned vehicles.

This year the system will be enhanced to widen the scope of services residents can access 24/7.

During 2019, Council Tax payers will be able to access their secure account on-line, check what they owe, see when the next payment is due or set up a Direct Debit.

Customers claiming Housing Benefit or Council Tax Support will be able to view their claim and check payments.

Landlords whose tenants receive Housing Benefit will be able to check payment information.

Later this year, customers who wish to buy a service or report a problem with services such as garden waste or refuse will be able to do this through their My EHDC account.

Customers will also be able to report problems with their refuse collection via a 24/7 telephone line.

Cllr Nick Drew, EHDC Portfolio Holder for Governance and Legal, said: “By investing in technology, we have the potential to move more than 60 per cent of our telephone calls to a more convenient and flexible way for customers to contact us.

“By encouraging people to use other channels, we can spend more time with our more vulnerable residents who need a greater level of support.”

Customers can create a MY EHDC account right now at my.easthants.gov.uk