Out of hours services

Out of hours services

East Hampshire District Council offices are open between 9.00am and 5.00pm Monday to Friday, if you need to contact us outside of this time and it cannot wait until the next working day, there is a limited emergency out of hours service.

 

Blocked private drains

The council offers a 24-hour chargeable service for clearing blocked private drains.

In the first instance, we would advise you to contact the Water Authorities listed below, as it may well be their responsibility if your drain is shared.

For assistance, please call the emergency out of hours number on 07850 358156 and we may be able to help.

Dangerous structures

There is no guaranteed out of hours service. It may be possible to assist in an emergency.

For assistance, please call the emergency out of hours number on 07850 358156 and we may be able to help.

Flooding

Surface water flooding can happen for a number of reasons, such as heavy rainfall, blocked drains or overflowing rivers or streams.

If your home is affected by flooding the council may be able to give assistance in some circumstances.

We do have a limited stock of sandbags - reserved for out of hours emergencies when dwellings are at serious risk. We will give priority to the elderly or vulnerable when handing out sandbags.

For assistance, please call the emergency out of hours number on 07850 358156 and we may be able to help.

Fly tipping and dead animals

There is no out of hours service for fly tipping and dead animals. However, if the fly tip is causing an obstruction to the highway, this can be reported to the Police on 101 who will liaise with Hampshire County Council (the Highways Authority) to arrange for the obstruction to be moved to one side. Please report fly tips and dead animals to Customer Services on the next working day on 0300 300 0013 or you can make a report via the website.

Hampshire County Council

Hampshire County Council is the highway authority within the East Hampshire District and they are responsible for pot holes, damaged road signs, street lighting and other highway associated issues.

Out of hours can be contacted via the Police control on 101 or via Hampshire County Council's website.

Homelessness

If you are homeless and in need of housing, we may be able to assist out of hours. We do not have a duty to house every homeless person but we do have a duty to provide advice and assistance to anyone who may need it.

Please call 07850 358156 for assistance, you will be asked to provide personal details which will then be passed to the duty Housing Officer.

Lost or stray dogs

There is no out of hours service for lost or stray dogs. However, between 9.00am and 6.00pm Monday to Sunday you can call Portsmouth City Council Stray Dog Kennels where all stray dogs found within the District can be taken to or collected from. Telephone number 023 9268 8181.

Noise and air pollution

There is no out of hours service for noise (loud music) or air (bonfire) pollution. Please call Customer Services on 01730 266551 on the next working day or you can make a report via the website.

Services provided by other organisations

Dial 999 for imminent risk to life or limb or a crime in progress

Dial 101 (the single non-emergency number) for non urgent issues such as

  • graffiti, vandalism, deliberate damage to property
  • intimidation and harassment
  • issues with street lighting
  • damage to road signs 
  • fly tipping, litter and waste 
  • abandoned or nuisance vehicles

Environment Agency Floodline: 0345 988 1188

Environment Agency Pollution Hotline: 0800 80 70 60

RSPCA: 0990 555999

Radian housing tenants: Call 03001231567 for services related to your home

British Gas: 0800 111 999 (24 hour emergency line)

Southern Electric: 0800 072 7282