View your benefits claim online

Customers who claim Housing Benefit and/or Council Tax Support are now able to view their claim online.

Using our dedicated website, you can securely access information about your claim including:

  • The status of your claim
  • Your current entitlement and how this has been calculated
  • Your past and future payments of housing benefit
  • Any outstanding overpayments and invoices

Viewing your claim online is the fastest way to get this information. The website can be easily accessed using a computer, tablet or smart phone.

Registering for an account

Registering is easy, you simply need:

  • Account name
  • Benefit claim reference
  • E-mail address
  • National Insurance number

Once registered, you will receive an email with your username and a link for setting your password.

If you have already registered for an account under ‘Open Access’, you will be able to log in using your existing username and password.