Vulnerable people

During the coronavirus outbreak we must make sure everyone has the support, services and supplies they need during coronavirus.

This page shows where you can get the help you need, and where you can volunteer to support your community.

Keep up-to-date on the government's advice.

If you’re worried you have coronavirus, follow the NHS advice.

How to get help

A helpline is available to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000.

The helpline is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues

Please note the service is for people currently residing in the county of Hampshire. If you are a resident of Southampton, Portsmouth or the Isle of Wight, and call the number above, you will be signposted to their respective local support numbers.

How to volunteer

Community First has signed up hundreds of volunteers since the coronavirus outbreak began and has frozen volunteer recruitment for the time being.

If you are involved with a community group that needs volunteers, please contact support@cfirst.org.uk to recruit some helping hands.

Shielded residents

People who are clinically extremely vulnerable should have received a letter telling them they’re in this group or been told by their GP.

You’re strongly advised to stay at home at all times and avoid any face-to-face contact if you’re clinically extremely vulnerable to protect yourself.

This is called ‘shielding’.

Shielding means:

  1. Do not leave your house.
  2. Do not attend any gatherings. This includes gatherings of friends and families in private spaces, for example, family homes, weddings and religious services.
  3. Strictly avoid contact with someone who is displaying symptoms of coronavirus. These symptoms include high temperature and/or new and continuous cough.

If you are extremely vulnerable you can register for help from the government.

Please follow current government guidelines about shielding to ensure you stay safe and healthy.

Weekly government food parcels

If you received an NHS letter and if you have registered as shielding, you may have received a weekly food parcel. This will contain enough food for one adult for one week.

If you want to cancel this, do one of the following:

  • Refuse the parcel when it is delivered, this will then cancel it and remove you from the government distribution list
  • Visit GOV.UK where you registered as shielded, and the question 'Do you have a way of getting essential supplies delivered at the moment?'. You previously answered "No" to this question, please now reply with "Yes". You will then be removed from the government distribution list
  • Call 0800 028 8327 and make sure you have your NHS number (this will be on the top of your NHS letter). This is an automated phone line and you will need to follow the instructions. You will be asked the question 'Do you have a way of getting essential supplies delivered at the moment?'. You previously answered "No" to this question, please now reply as "Yes". You will then be removed from the government distribution list

Please note that deregistering from the food parcels will not cause you to lose your priority status slot for supermarket delivery.

On 1 August the government will no longer be sending food parcels to shielded residents. If you are a shielded resident and would like to reserve a priority internet shopping slot at your local supermarket, please register by 17 July.