Bin collections

Bin collections

Due to operational difficulties, waste collections in your area may be delayed. If your bin is not collected on your normal collection day, please leave it out and we will collect it as soon as possible (including Saturday). 

If your bin has not been collected within three working days, please report your collection as missed using our online reporting system. Alternatively you can email customerservice@winchester.gov.uk or phone 0300 300 0013. In all cases, please tell us which waste type has not been collected.

The council is working closely with Biffa to resolve the operational difficulties that have led to some collections being delayed and can only apologise for any inconvenience caused.

East Hampshire District Council operates an alternate weekly kerbside recycling and waste collection service from wheeled bins. This means that ordinary refuse is collected one week and then recycling is collected the next week.

Report a missed collection 

This is a joint service with Winchester City Council.

If your bin has been missed, please complete the report a missed collection on the Winchester City Council website or call 0300 300 0013.

You must report a missed collection by 12 midday the following working day for our crew to return.

Collection calendars

Your annual collection calendar is a downloadable PDF file which shows all types of collections plus any bank holiday changes. 

Download your copy from the Where I Live page. On this page, click 'find' in the top right corner and type your address or postcode in the search box. Your collection calendar will be displayed in the Waste and Recycling box.

Too much waste?

Too much waste for your bin? Take it to your nearest household waste recycling centre.

Too much recycling? - you can put this next to your bin in a clear sack or cardboard box. 

If you regularly produce excess waste we can advise you on how to recycle more of your waste. 

If you are a family of 6 or have qualifying medical reasons, you could get an additional 140 litre bin. Contact us and we can discuss your circumstances.

We can collect bulky household waste for you (there is a charge for this service).

Buying new bins

If your property does not have bins you will need to buy a:

  • 240 litre green refuse bin (£29.00)
  • 240 litre black recycling bin and (£29.00)
  • 38 litre glass box (£5.00)

All these prices include delivery, please call 0300 300 0013 to place your order.

Your bins are your property. Take care to keep them safe from theft by placing your house number or post code on them. We cannot be held responsible for their loss unless damaged or destroyed by the collection vehicle which does happen on rare occasions.

Get help with your collection

If you’re elderly, less mobile or disabled and need help with collecting your bins, we can help. We’ll agree a place where we can collect your items (like outside your garage), to save you struggling with them.

Bin collection day changing in 2019

From the end of September, East Hampshire’s environmental services will be delivered through our partnership with Havant Borough CouncilYour waste, recycling and glass collection date is likely to change. Please click here for more information.