The council offers a 24-hour chargeable service for clearing blocked drains. We aim to get to you within four hours of a call for assistance.
The minimum charge is £90.00. Charges are based on an hourly rate, taking into consideration time and day of request.
Private drains fixed charges
| Normal hours | Outside hours | ||
| Up to 1hr | £90.00 | N/A | N/A |
| 1-2 hours | £180.00 | £240.00 | £272.00 |
| 2-3 hours | £270.00 | £272.00 | £408.00 |
If you own the property you can request work to be done, otherwise we need a call from an officer working for the housing association or in the case of a private let, the letting agent.
We offer a CCTV camera survey service to help resolve persistent problems and this is also chargeable. The minimum charge is £95.00 and for an extra charge we can supply a report with recommendations and a list of approved contractors.
Public sewers are the responsibility of the water authority.
Road drains are maintained by the highway authority. Most roads in our area are looked after by Hampshire County Council.
- Report road drainage issue (external link)
We hold records for public drains which can be inspected.
Water authorities
- Southern Water, 0330 303 0146 (south of the district)
- Thames Water, 0800 316 9800 (north of the district)