This page tells you the terms of use that you agree to when you use domain which includes its sites: (website) and (customer portal).

The domain and its sites are managed by East Hampshire District Council (EHDC).

Using the website and customer portal

The website and customer portal are maintained for your personal use.

You agree to use these sites only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, these sites by any third party.

We aim to update our sites regularly, and may change the content at any time.

By using these sites, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our sites.

Online government services or transactions

When using the website and customer portal you may access an online government service or transaction that is delivered by another government department or agency.

Each of these services will have its own terms and conditions or end user licenses that apply only to that service.

Users of any service should make sure they have read the relevant terms and conditions before completing that transaction.

Purchases from EHDC will be carried out securely through third party payment systems. EHDC will not store your card details on its own servers.

Linking to and from

We welcome and encourage other websites to link to the information that is hosted on these pages, and you don’t have to ask permission to link to the Website and Customer Portal.

However, we don’t give you permission to suggest that your website is associated with, or endorsed by the website and customer portal.

Where our sites contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Using the website and customer portal content is published under the Open Government Licence, and you can reproduce information from the site as long as you obey the terms of that licence.

The material featured on this website is subject to Crown copyright protection unless otherwise indicated. Read the crown copyright page for more information.

In addition, we make much of our information available through feeds to third parties for use on websites or other applications.

Please be aware, however, that these are not our products.

These applications may use versions of our information and guidance that has been edited or cached.

The most up-to-date version of our information will always be that available on the website and customer portal.

We don’t provide any guarantees, conditions or warranties as to the accuracy of any such third party products and do not accept liability for loss or damage incurred by users of such third party products under any circumstances.


While we make every effort to keep the website and customer portal up to date, we don’t provide any guarantees, conditions or warranties as to the accuracy of the information on the sites.

We don’t accept liability for loss or damage incurred by users of the website and customer portal, whether direct, indirect or consequential, whether caused by tort, breach of contract or otherwise, in connection with our sites, its use, the inability to use, or results of the use of our sites, any websites linked to it and any materials posted on it.

This includes loss of:

  • income or revenue
  • business
  • profits or contracts
  • anticipated savings
  • data
  • goodwill or injury to reputation
  • opportunity
  • tangible property
  • wasted management or office time
  • losses suffered by third parties; or
  • any indirect, consequential, special or exemplary damages arising from the use of our sites regardless of the form of action.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to the website and customer portal

We process information about you in accordance with our privacy policy. By using our sites, you consent to such processing and you warrant that all data provided by you is accurate.

Virus protection

We make every effort to check and test material at all stages of production, however you must take your own precautions to ensure that the process which you employ for accessing this Website and/or Customer Portal does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system.

We can’t accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from the website and customer portal.

Viruses, hacking and other offences

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites are stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

Governing law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not means that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Revisions to these terms

We may at any time revise these terms and conditions without notice. Please check these terms and conditions regularly, as continued use of the Website and/or Customer Portal after a change has been made is your acceptance of the change.

Additional terms and conditions specific to use of the (‘Customer Portal’)

Last revised 18 June 2018.

Access to and use of the Customer Portal, both within the UK and internationally is provided by the East Hampshire District Council (‘EHDC’) on the following terms:

By using the Customer Portal you agree to be bound by these terms in addition to the terms and conditions above, which shall take effect immediately on your first use and subsequent use of the Customer Portal. If you do not agree to be bound by all of the following terms, do not access, use and/or contribute to the Customer Portal.

EHDC may at any time revise these terms and conditions without notice. You should therefore ensure that you check these terms regularly. Your continued use of the Customer Portal will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using the Customer Portal.

Intellectual Property

All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on the Customer Portal and all content (including all applications) located on the Customer Portal shall remain vested in EHDC or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use the Customer Portal's content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any Customer Portal content except for your own personal, non-commercial use. Any other use of the Customer Portal content requires the prior written permission of EHDC.

The names, images and logos identifying the Customer Portal, EHDC or third parties and their products and services are subject to copyright, design rights and trade marks of the Customer Portal, EHDC and/or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Customer Portal, EHDC or any other third party.

Contributions to the Customer Portal

In order to contribute you will be required to register with the Customer Portal. Any personal information supplied to the Customer Portal as part of this registration process and/or any other interaction with the Customer Portal will be collected, stored and used in accordance with EHDC's Privacy Policy.

By contributing (including any text, photographs, graphics, video or audio) to the Customer Portal you agree to grant to EHDC, free of charge, permission to use the material in any way it wants, including modifying and adapting it for operational and for editorial and publicity reasons including on EHDC's Website accessed by international users. EHDC may also share your contribution with trusted third parties without obtaining your prior consent.

If you do not want to grant EHDC the permission as stated, please do not submit your contribution to or with EHDC or the Customer Portal.

You own the copyright in the contribution you make to the Customer Portal, therefore you can continue to use the material in any lawful way.

In order that EHDC can use your contribution, you confirm that your contribution is your own original work, is not defamatory and does not infringe any laws of the United Kingdom, that you have the right to give EHDC permission to use it for the purposes specified, and that you have the consent of anyone who is identifiable in your contribution or the consent of their parent / guardian if they are under 16.

Do not endanger yourself or others, take any unnecessary risks or break any laws when creating content you may share with EHDC. Use of the Customer Portal is entirely at your own risk.

We may show your name with your contribution, unless you request otherwise, but for operational reasons this is not always possible. EHDC may need to contact you for administrative or verification purposes in relation to your contribution, or in relation to particular projects. For full details of when and how we may contact you please see EHDC's Privacy Policy.


You agree to use the Customer Portal's pages in accordance with the following Rules. These apply across all Customer Portal pages and consequent service interactions.

(i) The rules:

  • Contributions must be civil and tasteful.
  • No disruptive, offensive or abusive behaviour: contributions must be polite, not mean-spirited or contributed with the intention of causing trouble.
  • No unlawful or objectionable content: unlawful, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented, racially offensive or otherwise objectionable material is not acceptable and will result in removal of the content.
  • No impersonation.
  • No inappropriate user names.

EHDC- Deliberate misuse of the complaints facility is not permitted. If you persist in doing this, action may be taken against your account.

(ii) Accounts:

If you use multiple logins for the purpose of disrupting EHDC services you may have action taken against all of your accounts.

All accounts must be registered with a valid personal email address that you access regularly so that verification emails can be sent to you. Accounts registered with someone else's email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address.

EHDC reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or if a non UK user pretends to be a UK user, or disrupts any of our services in any way.

(iii) Other requirements:

You may not submit or share any defamatory or illegal material of any nature in the Customer Portal's pages. This includes text, graphics, video, programs, films, photographs, images or audio.

Contributing material to the Customer Portal's pages with the intention of committing or promoting an illegal act is strictly prohibited.

You agree to submit to or share with the Customer Portal only contributions which are your own original work. You must not violate, plagiarise, or infringe the rights of EHDC or third parties including copyright, trade mark, trade secrets, privacy, publicity, personal or proprietary rights.

(iv) If you're aged under 18:

You must be over the age of 18 to use the Customer Portal service. By registering for the Customer Portal, you acknowledge that you have capacity to enter into a contractual agreement.

(v) If you breach these Rules or Requirements:

If you fail to abide by the Rules when taking part in a Customer Portal an email will be sent to you including a warning that continuing to break the rules may result in action being taken against your account or accounts.

If you submit or contribute offensive or inappropriate content to or with any of the Customer Portal's pages or otherwise engage in any disruptive behaviour on the Customer Portal, and EHDC considers such behaviour to be serious and/or repeated, EHDC may use whatever information that is available to it about you to stop any further such infringements. This may include informing relevant third parties such as your employer, school or email provider about the infringement(s).

EHDC reserves the right to delete any contribution, or take action against any account, at any time, for any reason.

Additional Disclaimers and Limitation of Liability


Some of the content displayed in the Customer Portal may be created by members of the public.  The views expressed are theirs and unless specifically stated are not those of EHDC. EHDC is not responsible for any content posted by members of the public on the Customer Portal or for the availability or content of any third party sites that are accessible through the Customer Portal. Any links to third party Customer Portals from the Customer Portal do not amount to any endorsement of that site by EHDC and any use of that site by you is at your own risk.


The Customer Portal's content, including the information, names, images, pictures, logos and icons regarding or relating to EHDC, its products and services (or to third party products and services), is provided "AS IS" and on an "AS AVAILABLE" basis. To the extent permitted by law,

EHDC excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. EHDC does not guarantee the timeliness, completeness or performance of the Customer Portal or any of the content. While we try to ensure that all content provided by EHDC is correct at the time of publication no responsibility is accepted by or on behalf of EHDC for any errors, omissions or inaccurate content on the Customer Portal.

Not all EHDC services will be available to access from within the Customer Portal and each available service will require you to accept their own terms and conditions of service before completing a request for service. If you do not accept that service’s terms and conditions, you will be unable to use that service via the Customer Portal.

EHDC does not warrant that functions available on the Customer Portal will be uninterrupted or error free, that defects will be corrected, or that the Customer Portal or the server that makes it available are free of viruses or bugs. It is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.


If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.

The failure or delay of EHDC to exercise or enforce any right in these terms does not waive EHDC's right to enforce that right.

These terms shall be governed by and interpreted in accordance with the laws of England and Wales which shall have exclusive jurisdiction over any disputes.