Service updates

Following government advice that is designed to help reduce the spread of coronavirus, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

This means some of the services you usually use will be closed, or will be operating in a different way.

We are working hard to make sure the services you rely on are available as far as we possibly can, and we are putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.

We understand the changes to our services may be frustrating, but the government advice is clear that we all need to do what we can to stop coronavirus from spreading.

If you need to contact us, our phone lines and online contact forms are available and we are keeping the website updated with information about affected services, and alternatives wherever we have them.

EHDC risk assessment

East Hampshire District Council can confirm it is compliant with the Covid Secure government guidance on managing the risk of the spread of coronavirus within it's offices.

Local coronavirus cases and comparisons

The Local Government Association has been compiling COVID-19 figures for local authorities.

A report is available which compares East Hampshire to other local authority districts in the South East and all English councils. This report uses daily data on the number of hospital cases of COVID-19 in the area.

The number of cases is collated by Public Health England and published on the coronavirus cases in the UK dashboard.

For a detailed summary report looking at the overall picture for England overall and the top ten councils, please see the coronavirus cases tracker.

Service status

This page was last updated on Tuesday 24 November 2020.

Service

Update

Allotments

The council-owned allotments in the district remain open, although we would remind residents to follow social distancing advice.

Abandoned vehicles

Vehicle removals have now started again but are still running at a reduced service. We are currently reviewing and prioritising all reports received during this time.

Bin collections

We are currently working as hard as we can to keep your waste and recycling collections running as scheduled.

In the event of staff shortages, we will be prioritising domestic waste (green bin) collections.

Businesses

New national restrictions to limit the spread of coronavirus came into effect on Thursday 5 November 2020.

Some businesses will be ordered to close.

Business support

Additional financial support for businesses, including an extension to the coronavirus jobs retention scheme, has been announced.

If your business has been forced to close because of the national restrictions, you can apply for a local restrictions support grant.

Car parks

Health, care and volunteer workers can now apply for permits which will entitle them to free parking during the coronavirus emergency response period.

More information about these permits can be found on the GOV.UK website.

Cemetery service

Crematorium and burial grounds are currently closed to the public, except for certain circumstances.

Council meetings

East Hampshire District Council is using Skype for Business to hold council meetings online.

Please see the calendar of council meetings for further information.

Council offices

East Hampshire District Council’s council offices are shut to the public until further notice.

Council tax

East Hampshire District Council will not be deferring council tax for all residents. For those most at need, we are agreeing on a case-by-case basis on changes to their council tax payments.

Domestic abuse

Coronavirus will have a serious impact on the lives of women, children and men who are experiencing domestic abuse.

Information on where to get help is available on our website.

Elections - annual canvass 2020

The way we carry out the annual canvass to update the electoral register is changing. These changes will include making contact with some properties by email and post.

Employment support

If you have found yourself in difficult circumstances relating to employment and finding work, there are many organisations that provide job and training opportunities which might help you.

Environmental health

Our Environmental Health Team is running a limited service.

Cases with a risk to human health are being prioritised. All site visits are suspended until further notice.

Environmental health update following coronavirus.

Events

East Hampshire District Council will not be permitting any events to take place on council owned land until further notice.

Please check our website and social media channels for the latest updates on a specific event.

Everyone Active leisure centres

Following the new restrictions which come into force on Thursday 5 November 2020, all leisure centres in the district will be closed.

Everyone Active leisure centre statement.

Fly-tipping

It may take longer than usual to clear reported fly-tips. Please continue to report these to us.

Food banks

Food banks are open across the district for those who need them, we have compiled a list of local food banks.

Garden waste

We are now accepting new customers on to the garden waste service again.

Housing

Our Housing Team will only deal with emergency situations. Housing update following the coronavirus outbreak.

HWRCs

HWRCs will remain open as an essential service during the national restrictions which come into force on Thursday 5 November 2020.

You will still need an appointment to visit an HWRC in Hampshire. If you visit an HWRC without an appointment you will be turned away.

Book an appointment to visit your local HWRC.

Pest control

We are currently operating a reduced service. In order to protect public health, the only pest bookings being made at this time are for rodent treatments.

Play areas

Our play parks have now reopened across the district and signage is in place with safety advice.

Planning

The Development Management Service is still running but at a reduced capacity. In the first instance, please contact your case officer by email.

Coronavirus planning services update.

Public toilets

All public toilets are now open.

Schools

Following the new restrictions which come into force on Thursday 5 November 2020, the government has confirmed they will not be closing schools, colleges or universities.

For more information, please visit the Hampshire County Council website or the GOV.UK website.

Shopping safely

The new restrictions which come into force on Thursday 5 November 2020 require some businesses to close and impose restrictions on how some businesses provide goods and services.

We have compiled some tips on staying safe outside of your home.

Face coverings are mandatory in shops, supermarkets and other venues.

Street litter bins

It may take longer than usual for us to empty street litter bins.

Textile banks

The Salvation Army has closed its textile banks. Please don't use these or leave donations by the side.

Where possible, please hold any textiles you have so they can be donated once the banks are open again.

Vulnerable people

Vulnerable residents can get help by calling the Coronavirus Hampshire Helpline on 0333 370 4000.

More information for vulnerable people is on our website.