EHDC service updates

Following government advice that is designed to help reduce the spread of coronavirus, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

This means some of the services you usually use will be closed, or will be operating in a different way.

We are working hard to make sure the services you rely on are available as far as we possibly can, and we are putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.

We understand the changes to our services may be frustrating, but the government advice is clear that we all need to do what we can to stop coronavirus from spreading.

This is to protect the more vulnerable in our communities and to help the NHS manage the demand. You can find the latest NHS information online.

If you need to contact us, our phone lines and online contact forms are available and we are keeping the website updated with information about affected services, and alternatives wherever we have them.

Service status

This page was last updated on Wednesday 3 June 2020.

Allotments

The council-owned allotments in the district remain open, although we would remind residents to follow social distancing advice.

Abandoned vehicles

All vehicle removals have been suspended with our contractor unless they are causing a present, clear and immediate danger.

Bin collections

We are currently working as hard as we can to keep your waste and recycling collections running as scheduled.

In the event of staff shortages, we will be prioritising domestic waste (green bin) collections.

Bonfires

To protect the health and wellbeing of everyone during the coronavirus outbreak, we are requesting that residents refrain from lighting bonfires.

Business closures

The government has ordered non-essential businesses and premises to close. Guidance and a full list can be found on the GOV.UK website.

Local authorities and the police have been given powers to take action against these businesses if they carry on trading.

For more information and to report a business or premises breaking these rules, please contact the Environmental Health Team by emailing ehealth@easthants.gov.uk

Business support

The most up to date information on business support can be found on our website.

Car parks

East Hampshire District Council is giving NHS staff and social care workers free parking during the coronavirus outbreak.

Council meetings

EHDC is assessing which meetings are essential and how to best hold these.

Council offices

East Hampshire District Council’s council offices are shut to the public until further notice.

Council tax

At this time, East Hampshire District Council will not be deferring council tax for all residents.

For those most at need, we are agreeing on a case-by-case basis on changes to their council tax payments.

Just 9 per cent of your total council tax bill is received by East Hampshire District Council.

Domestic abuse

Coronavirus will have a serious impact on the lives of women, children and men who are experiencing domestic abuse. Information on where to get help is available on our website.

Elections

The government postponed elections that were due to be held on 7 May 2020.

This includes local and PCC elections.

Environmental health

Our Environmental Health Team is running a limited service.

Cases with a risk to human health are being prioritised. All site visits are suspended until further notice.

Environmental health update following coronavirus.

Events

Events held by East Hampshire District Council are cancelled or postponed.

Everyone Active leisure centres

Everyone Active has closed its leisure centres for the foreseeable future and has provided guidance regarding its memberships.

Fly-tipping

It may take longer than usual to clear reported fly-tips. Please continue to report these to us.

Garden waste

We will not be accepting any new customers to our garden waste service until further notice.

Existing customers will still have their garden waste collected as usual, although there may be delays during this difficult time.

Housing

Our Housing Team will only deal with emergency situations.

Housing update following the coronavirus outbreak.

Noise

We are asking residents to refrain from noisy DIY work or listening to loud music due impact this could have on self-isolating residents.

Pest control

Currently, bookings are being taken for external treatments only. We will continue to monitor the situation and reinstate internal treatments when it is deemed safe to do so.

Coronavirus pest control update.

Play areas

All play areas in the district are closed until further notice.

Planning

The Development Management Service is still running but at a reduced capacity.

In the first instance, please contact your case officer by email.

Coronavirus planning services update.

Public toilets

All public toilets are closed until further notice.

Schools

Schools are closed until further notice. For more information, please visit the Hampshire County Council website.

Street litter bins

It may take longer than usual for us to empty street litter bins.

Supermarkets

Supermarkets are adapting to ensure the safety of shoppers. For details of these changes in East Hampshire, please see the latest supermarket information update.

Textile banks

The Salvation Army has closed its textile banks. Please don't use these or leave donations by the side.

Where possible, please hold any textiles you have so they can be donated once the banks are open again.

Vulnerable people

Vulnerable residents can get help by calling the Coronavirus Hampshire Helpline on 0333 370 4000.

More information for vulnerable is on our website.