Service updates

Following government advice that is designed to help reduce the spread of coronavirus, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

We are working hard to make sure the services you rely on are available as far as we possibly can, and we are putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.

We understand the changes to our services may be frustrating, but the government advice is clear that we all need to do what we can to stop coronavirus from spreading.

If you need to contact us, our phone lines and online contact forms are available and we are keeping the website updated with information about affected services, and alternatives wherever we have them.

EHDC risk assessment

East Hampshire District Council can confirm it is compliant with the covid secure government guidance on managing the risk of the spread of coronavirus within it's offices.

Service status

This page was last updated on Thursday 17 June 2021.

Service

Update

Allotments

The council-owned allotments in the district remain open, although we would remind residents to follow social distancing advice.

Abandoned vehicles

Vehicle removals have now started again but are still running at a reduced service. We are currently reviewing and prioritising all reports received during this time.

Bin collections

Bin collections are now taking place on their scheduled dates, if you collection has been missed this can be reported to us through your MyEHDC account.

Businesses

From Monday 17 May, indoor hospitality can reopen and indoor entertainment can resume, including cinemas, museums and children’s play areas. For more information, please visit the GOV.UK website.

Business support

For more information on the support available to your business, please visit our business support page.

Car parks

Health, care and volunteer workers can now apply for permits which will entitle them to free parking during the coronavirus emergency response period.

Council meetings

East Hampshire District Council is using Skype for Business to hold council meetings online. Please see the calendar of council meetings for further information.

Council offices

East Hampshire District Council’s council offices are shut to the public until further notice.

Council tax

East Hampshire District Council will not be deferring council tax for all residents. For those most at need, we are agreeing on a case-by-case basis on changes to their council tax payments.

Domestic abuse

Coronavirus will have a serious impact on the lives of women, children and men who are experiencing domestic abuse. Information on where to get help is available on our website.

Employment support

If you have found yourself in difficult circumstances relating to employment and finding work, there are many organisations that provide job and training opportunities which might help you.

Environmental health

Our Environmental Health Team is running a limited service. Cases with a risk to human health are being prioritised. All site visits are suspended until further notice.

Everyone Active leisure centres

For the most up to date information regarding leisure centres please visit the Everyone Active website.

Fly-tipping

It may take longer than usual to clear reported fly-tips. Please continue to report these to us.

Food banks

Food banks are open across the district for those who need them, we have compiled a list of local food banks.

Garden waste

We are now accepting new customers on to the garden waste service again.

Housing

Our Housing Team will only deal with emergency situations. Housing update following the coronavirus outbreak.

HWRCs

You will need to book an appointment to visit an HWRC in Hampshire. If you visit an HWRC without an appointment you will be turned away.

Pest control

We are currently operating a reduced service. In order to protect public health, the only pest bookings being made at this time are for rodent treatments.

Play areas

Our play parks have now reopened across the district and signage is in place with safety advice.

Planning

The Development Management Service is still running but at a reduced capacity. In the first instance, please contact your case officer by email.

Coronavirus planning services update.

Public toilets

All public toilets are now open.

Schools

All children and students are able to return to face to face education in schools and colleges. Further information will be provided by Hampshire County Council.

Shopping safely

It is important to take precautions to keep yourself and others safe. The stay safe, shop local page has tips and links to help you stay safe outside your home.

Face coverings are mandatory in shops, supermarkets and other venues.

Street litter bins

It may take longer than usual for us to empty street litter bins.

Textile banks

If you visit the textile banks and they are full, please take your textiles home with you and do not leave them on the floor around the banks.

Vulnerable people

Vulnerable residents can get help by calling the Coronavirus Hampshire Helpline on 0333 370 4000.