Service updates

Following government advice that is designed to help reduce the spread of coronavirus, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

This means some of the services you usually use will be closed, or will be operating in a different way.

We are working hard to make sure the services you rely on are available as far as we possibly can, and we are putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.

We understand the changes to our services may be frustrating, but the government advice is clear that we all need to do what we can to stop coronavirus from spreading.

If you need to contact us, our phone lines and online contact forms are available and we are keeping the website updated with information about affected services, and alternatives wherever we have them.

EHDC risk assessment

East Hampshire District Council can confirm it is compliant with the Covid Secure government guidance on managing the risk of the spread of coronavirus within it's offices.

Local coronavirus cases and comparisons

The Local Government Association has been compiling COVID-19 figures for local authorities.

A report is available which compares East Hampshire to other local authority districts in the South East and all English councils. This report uses daily data on the number of hospital cases of COVID-19 in the area.

The number of cases is collated by Public Health England and published on the coronavirus cases in the UK dashboard.

For a detailed summary report looking at the overall picture for England overall and the top ten councils, please see the coronavirus cases tracker.

Service status

This page was last updated on Friday 16 October 2020.

Service

Update

Allotments

The council-owned allotments in the district remain open, although we would remind residents to follow social distancing advice.

Abandoned vehicles

Vehicle removals have now started again but are still running at a reduced service. We are currently reviewing and prioritising all reports received during this time.

Bin collections

We are currently working as hard as we can to keep your waste and recycling collections running as scheduled.

In the event of staff shortages, we will be prioritising domestic waste (green bin) collections.

Business reopening

Most of East Hampshire's high street shops and services have now reopened following the coronavirus lockdown. We have collated the GOV.UK range of guides to help different types of work on our reopening your business page.

Business support

The most up to date information on business support can be found on our website.

Car parks

East Hampshire District Council is giving NHS staff and social care workers free parking during the coronavirus outbreak.

Council meetings

East Hampshire District Council is using Skype for Business to hold council meetings online.

Please see the calendar of council meetings for further information.

Council offices

East Hampshire District Council’s council offices are shut to the public until further notice.

Council tax

East Hampshire District Council will not be deferring council tax for all residents. For those most at need, we are agreeing on a case-by-case basis on changes to their council tax payments.

Domestic abuse

Coronavirus will have a serious impact on the lives of women, children and men who are experiencing domestic abuse.

Information on where to get help is available on our website.

Elections - annual canvass 2020

The way we carry out the annual canvass to update the electoral register is changing. These changes will include making contact with some properties by email and post.

Environmental health

Our Environmental Health Team is running a limited service.

Cases with a risk to human health are being prioritised. All site visits are suspended until further notice.

Environmental health update following coronavirus.

Events

Events held by East Hampshire District Council are cancelled or postponed.

Everyone Active leisure centres

Everyone Active leisure centres have now reopened.

Fly-tipping

It may take longer than usual to clear reported fly-tips. Please continue to report these to us.

Garden waste

We are now accepting new customers on to the garden waste service again.

Housing

Our Housing Team will only deal with emergency situations. Housing update following the coronavirus outbreak.

HWRCs

HWRCs in Hampshire are run and operated by Hampshire County Council.

You now need an appointment to visit an HWRC in Hampshire. If you visit an HWRC without an appointment you will be turned away.

Book an appointment to visit your local HWRC.

Pest control

We are currently operating a reduced service. In order to protect public health, the only pest bookings being made at this time are for rodent treatments.

Play areas

Our play parks have now reopened across the district and signage is in place with safety advice.

Planning

The Development Management Service is still running but at a reduced capacity.

In the first instance, please contact your case officer by email.

Coronavirus planning services update.

Public toilets

All public toilets are now open.

Schools

Hampshire’s primary and secondary schools, further education colleges, special schools and education centres will be closed from the end of term (Wednesday 22 July until Tuesday 1 September 2020).

For more information, please visit the Hampshire County Council website.

Shops reopening

Most of East Hampshire's high street shops and services have now reopened following the coronavirus lockdown. We have compiled some tips on staying safe outside of your home.

Face coverings mandatory in shops, supermarkets and other venues.

Street litter bins

It may take longer than usual for us to empty street litter bins.

Textile banks

The Salvation Army has closed its textile banks. Please don't use these or leave donations by the side.

Where possible, please hold any textiles you have so they can be donated once the banks are open again.

Vulnerable people

Vulnerable residents can get help by calling the Coronavirus Hampshire Helpline on 0333 370 4000.

More information for vulnerable people is on our website.