Following government advice that is designed to help reduce the spread of coronavirus, the council has taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.
This means some of the services you usually use will be closed, or will be operating in a different way.
We are working hard to make sure the services you rely on are available as far as we possibly can, and we are putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.
We understand the changes to our services may be frustrating, but the government advice is clear that we all need to do what we can to stop coronavirus from spreading.
If you need to contact us, our phone lines and online contact forms are available and we are keeping the website updated with information about affected services, and alternatives wherever we have them.
EHDC risk assessment
East Hampshire District Council can confirm it is compliant with the Covid Secure government guidance on managing the risk of the spread of coronavirus within it's offices.
- Coronavirus secure (pdf 267 kb)
- Risk assessment (word 109 kb)
Service status
This page was last updated on Friday 9 April 2021.
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Service |
Update |
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Allotments |
The council-owned allotments in the district remain open, although we would remind residents to follow social distancing advice. |
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Abandoned vehicles |
Vehicle removals have now started again but are still running at a reduced service. We are currently reviewing and prioritising all reports received during this time. |
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Bin collections |
We are currently working as hard as we can to keep your waste and recycling collections running as scheduled. In the event of staff shortages, we will be prioritising domestic waste (green bin) collections. |
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Businesses |
East Hampshire is now part of the national lockdown. For more information as to what this means for your business, please visit the GOV.UK website. |
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Business support |
All local restrictions support grant schemes (for tier two, tier four and national lockdowns) and the current additional restrictions grant scheme will close at midnight on Wednesday 31 March 2021. For more information on the support available to your business, please visit our business support page. |
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Car parks |
Health, care and volunteer workers can now apply for permits which will entitle them to free parking during the coronavirus emergency response period. More information about these permits can be found on the GOV.UK website. |
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Coronavirus tests |
If you cannot work from home (i.e. frontline workers, health care staff, supermarket staff etc), get tested - even if you are not showing symptoms. If you are displaying at least one of the three coronavirus (COVID-19) symptoms - a high temperature, a new, continuous cough or you’ve lost your sense of smell or taste or it’s changed - please get a free NHS coronavirus test. |
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Council meetings |
East Hampshire District Council is using Skype for Business to hold council meetings online. Please see the calendar of council meetings for further information. |
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Council offices |
East Hampshire District Council’s council offices are shut to the public until further notice. |
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Council tax |
East Hampshire District Council will not be deferring council tax for all residents. For those most at need, we are agreeing on a case-by-case basis on changes to their council tax payments. |
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Domestic abuse |
Coronavirus will have a serious impact on the lives of women, children and men who are experiencing domestic abuse. Information on where to get help is available on our website. |
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Employment support |
If you have found yourself in difficult circumstances relating to employment and finding work, there are many organisations that provide job and training opportunities which might help you. |
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Environmental health |
Our Environmental Health Team is running a limited service. Cases with a risk to human health are being prioritised. All site visits are suspended until further notice. |
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Events |
Please check our website and social media channels for the latest updates on a specific event. |
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Everyone Active leisure centres |
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Fly-tipping |
It may take longer than usual to clear reported fly-tips. Please continue to report these to us. |
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Food banks |
Food banks are open across the district for those who need them, we have compiled a list of local food banks. |
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Garden waste |
We are now accepting new customers on to the garden waste service again. |
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Housing |
Our Housing Team will only deal with emergency situations. Housing update following the coronavirus outbreak. |
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HWRCs |
You will need an appointment to visit an HWRC in Hampshire. If you visit an HWRC without an appointment you will be turned away. |
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Pest control |
We are currently operating a reduced service. In order to protect public health, the only pest bookings being made at this time are for rodent treatments. |
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Play areas |
Our play parks have now reopened across the district and signage is in place with safety advice. |
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Planning |
The Development Management Service is still running but at a reduced capacity. In the first instance, please contact your case officer by email. |
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Public toilets |
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Schools |
From Monday 8 March 2021, all children and students will return to face to face education in schools and colleges. Further information will be provided by Hampshire County Council. |
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Shopping safely |
It is important to take precautions to keep yourself and others safe. The stay safe, shop local page has tips and links to help you stay safe outside your home. Face coverings are mandatory in shops, supermarkets and other venues. |
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Street litter bins |
It may take longer than usual for us to empty street litter bins. |
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Textile banks |
If you visit the textile banks and they are full, please take your textiles home with you and do not leave them on the floor around the banks. |
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Vulnerable people |
Vulnerable residents can get help by calling the Coronavirus Hampshire Helpline on 0333 370 4000. |