If you're finding it hard to pay your gas or electricity bill

It's important that you contact your energy supplier as soon as you start finding it difficult to pay your bills. 

Further information and support can be found on the Ofgem website.

You could also contact the British Gas Energy Trust, an independent charity that can help - no matter who your energy supplier is.

If you can't afford to top up your prepayment meter

You can get temporary credit if you can't afford to top up your prepayment meter. Visit the Citizens Advice website or the British Gas website for more information.

Energy bill support from the government 

The government is providing support for households through the Energy Price Guarantee and Energy Bills Support Scheme.

Please visit the GOV.UK website to find out more.

Support for people using alternative fuels or who pay someone other than an energy supplier for their fuel

The Government has announced two new schemes to support people with their fuel bills: 

  • households that use alternative fuels like heating oil will receive a £200 payment 
  • households without a direct relationship to an energy supplier – such as care home or park home residents – will be able to apply online for £400 of non-repayable help with their fuel bills 

These schemes will be available in early 2023. We are awaiting details of how people will be able to apply and what our involvement in these schemes will be. 

Please check back here in the new year for updated information. In the meantime, please visit GOV.UK to view the announcement.

Grants or loans to make your home more efficient 

Low-income households could be eligible for funding that covers the cost of energy improvements to their home.

If you don’t qualify for funding, you can apply for an interest free COSY loan to help spread the cost of improvements. 

Find out more on our COSY East Hampshire page.

Help with heating costs can also be found on the government's website: 

Energy advice from Citizens Advice

Citizens Advice has an Energy Champion who can provide advice and support around any energy matter, switching and fuel poverty. This service is available until 31 March 2023. Call 080 8278 7901 or complete a referral form online.

Other energy advice

You can also:

Warm and welcoming spaces

If you need to access somewhere warm during the day over the winter period, there are lots of activities and groups you can join across the district.

All Hampshire libraries are offering warm and welcoming spaces. You can use the Warm Welcome website to search for warm spaces in your area.

Warm spaces are also being set up in the community, including the below. Please contact the venue directly for details.