If you're finding it hard to pay your gas or electricity bill

It's important that you contact your energy supplier as soon as you start finding it difficult to pay your bills. 

Further information and support can be found on the Ofgem website.

You could also contact the British Gas Energy Trust, an independent charity that can help - no matter who your energy supplier is.

If you can't afford to top up your prepayment meter

You can get temporary credit if you can't afford to top up your prepayment meter. Visit the Citizens Advice website or the British Gas website for more information.

A warm welcome in local community buildings

If you're struggling to heat your home, you may find a warm space at a local community building. Visit the Warm Welcome website to find one near you.

Home energy support from Hampshire County Council

Hitting the Cold Spots can help with short or long term solutions if you're struggling to keep your home warm.

Find out more

Grants or loans to make your home more efficient 

Low-income households could be eligible for funding that covers the cost of energy improvements to their home.

If you don’t qualify for funding, you can apply for an interest free COSY loan to help spread the cost of improvements. 

Find out more on our COSY East Hampshire page.

Help with heating costs can also be found on the government's website: 

Energy advice from Citizens Advice

Citizens Advice has an Energy Champion who can provide advice and support around any energy matter, switching and fuel poverty. This service is available until 31 March 2023. Call 080 8278 7901 or complete a referral form online.

Other energy advice

You can also: