Service update - Monday 19 May

Our crews have completed the vast majority of bin collections scheduled for today.

Unfortunately, due to a vehicle breakdown they were unable to collect from 54 hard to reach homes (calendars beginning with H) in the following areas:

  • Colemore (Buttons Lane, Colemore Lane, Shell Lane)
  • Hawkley (Champlers Farm Lane, Cheesecombe Farm Lane, Empshott Green Lane, Mill Lane, Standfast Lane)
  • Selborne (Goleigh Farm Lane)    

They were also unable to collect glass from Burnham Road, Florence Way and Princess Louise Square, Alton, due to parked cars blocking access.

Crews will return to these areas on Tuesday (20 May). Please leave your bin out to avoid being missed.

If you have reported your bin as missed in the last few days, please leave it out and a crew will empty it as soon as possible.

If your bin wasn't collected

If your bin was not collected today and your area isn't included in the service update, please leave it out and report it as missed using your MyEHDC account.

If our provider is behind by the end of the week, they may work on Saturday to catch-up. If your collection was due on Friday and your area is not in the service update above, please report your bin as missed.

Reports must be made before 4pm on the next working day after your collection was due.

If you do not report a missed collection to us within this timeframe, you will have to wait until your next scheduled collection.

You can report missed refuse, recycling, glass and garden waste through this form.

Report a missed bin

Please note, if your bin has been tagged for reasons such as being too heavy or contaminated we will not return until your next scheduled collection. Also, if your bin is not placed on the boundary of your property, or was not out at the correct time (by 6am), it will not be collected and we will not return.

You can also sign up for email bulletins to be informed if there are problems with collections in your area.

Don't know when your bin should be collected?

If you're new to the area or haven't downloaded your bin calendar yet, you can find it on our website.

Find your bin calendar