We are currently working as hard as we can to keep your waste and recycling collections running as scheduled.
In the event of staff shortages, we will be prioritising domestic waste (green bin) collections.
We will endeavour to collect your recycling (black bin) and garden waste on your regular day, but this is likely to become increasingly difficult.
Our website and social media pages are being updated regularly, so please keep an eye out for service updates in your area.
If you have any queries, please visit our coronavirus FAQs before contacting us.
Thank you very much for your cooperation and patience during this difficult time.
Glass is collected from homes every four weeks.
You can find your bin collection day by checking your online calendar. Please enter your postcode and your calendar will be displayed under 'waste and recycling'.
We also operate a fortnightly garden waste collection service.
Bin wasn’t collected?
Missed bins must be reported by 4pm on the next working day after your scheduled collection.
If you do not report a missed collection to us within this timeframe, you will have to wait until your next scheduled collection.
If your rubbish collection is missed, we will collect any extra rubbish which can also be left in sacks next to your bin.
Please note, if your bin has been tagged for reasons such as being too heavy or contaminated we will not return. Also, if your bin is not placed on the boundary of your property, it will not be collected and we will not return.
What to do with your bin?
On your collection day, you should place your wheeled bin at the boundary of your property adjacent to the road.
Please put your bin out at the edge of your property by 7am on your collection day.
We will collect excess recycling which can be left in clear plastic sacks or a cardboard box next to your bin. Please ensure excess recycling is clean and dry.
For people suffering from symptoms associated with coronavirus or self-isolating at home, please follow Public Health England guidelines regarding the disposal of waste.
If you struggle to move your bin, you may qualify for an assisted collection. Please contact 01730 234295 to discuss your needs.