Garden waste update
Due to the continued national shortage of HGV drivers, which is currently also impacting on Norse South East, there will be a short-term prioritisation of rubbish and recycling collections within the district.
Unfortunately this may mean that your usual garden waste collection day could be disrupted, and we would like to apologise in advance for the inconvenience it may cause you.
We would ask that you leave your bin out, in the event of drivers becoming available, some collections could take place in the days to come.
Norse South East and EHDC are working together to do everything they can to mitigate the impact to residents of the current HGV driver shortages and really appreciate your continued patience.
Please do not report your garden waste bins as missed at the moment. We will continue to update you via our website, social media and via our email updates - sign-up today.
Bin collection service
East Hampshire District Council operates alternate-weekly kerbside recycling (black bin) and waste (green bin) collections. This means that rubbish is collected one week and recycling the next.
Glass is collected from homes every four weeks.
You can find your bin collection day by checking your online calendar. Please enter your postcode and your calendar will be displayed under 'waste and recycling'.
We also operate a fortnightly garden waste collection service.
Bin wasn’t collected?
Missed bins must be reported by 4pm on the next working day after your scheduled collection.
If you do not report a missed collection to us within this timeframe, you will have to wait until your next scheduled collection.
Please note, if your bin has been tagged for reasons such as being too heavy or contaminated we will not return. Also, if your bin is not placed on the boundary of your property, it will not be collected and we will not return.
What to do with your bin?
On your collection day, you should place your wheeled bin at the boundary of your property adjacent to the road.
Place your bin out at the edge of your property by 7am on your collection day.
Please ensure your bin lid is closed flat, for your collection.
Any excess rubbish left alongside the bin or on top will not be collected and will have to wait until the next scheduled rubbish collection.
If you have a larger family living permanently at the property, then you may be eligible for an additional bin.
We will collect excess recycling which can be left in clear plastic sacks or a cardboard box next to your bin. Please ensure excess recycling is clean and dry.
For those of you who are unable to take the bin to the edge of your property you can request an assisted collection.
This is where the rubbish and recycling crews will collect wheeled bins from an agreed location.
To organise assisted collections, please contact 01730 234295 to discuss your needs.
Who collects your bins?
Where does my waste go?
Most of the non-recyclable waste collected from homes in Hampshire is taken to one of three Energy Recovery Facilities located in Marchwood, Chineham and Portsmouth. Find out more about where your waste goes on the Hampshire County Council website.