We are aware of a problem with our council tax portal which is preventing some users from logging into their account. We are currently looking into this and apologise for any inconvenience caused.
Council tax is your contribution to the many services we provide, such as collecting rubbish and providing housing.
As well as collecting council tax for the services we provide, we also collect council tax on behalf of other local authorities.
The majority of your council tax goes to Hampshire County Council and a proportion of your council tax also goes to the Hampshire & Isle of Wight Fire and Rescue Authority and the Police and Crime Commissioner.
There are a number of ways to pay your council tax, including direct debit, online payments, by post or in person at our offices.
If for any reason you are unable to pay your council tax, please let us know as soon as possible.
Manage your council tax online
You can manage your council tax online by creating a portal account.
The portal gives you full access to your council tax account where you can:
- pay your council tax
- set up a direct debit
- view your council tax/benefits statement, balance and outstanding payments
- apply for a single-person discount
- tell us about a change of address
- track information about housing benefit payments (if you’re a landlord)
To register for an account, you will need your account name, email address and council tax reference number. You will also need your National Insurance Number if you are in receipt of council tax support or housing benefit.
Please note that the system is unavailable from 6pm to 8pm on weekdays due to routine system maintenance.
Tell us you're moving
If you are moving home within East Hampshire, leaving or moving into East Hampshire, you can tell us online and we will amend your council tax bill.
Valuation band of your property
The Valuation Office Agency (VOA) values domestic properties for council tax. This valuation is used to set your council tax band. You might need to contact the VOA if you think your council tax band is wrong.
Your council tax bill shows the band your home is in.
- Band A - Up to £40,000
- Band B - Over £40,000 up to £52,000
- Band C - Over £52,000 up to £68,000
- Band D - Over £68,000 up to £88,000
- Band E - Over £88,000 up to £120,000
- Band F - Over £120,000 up to £160,000
- Band G - Over £160,000 up to £320,000
- Band H - Over £320,000
If you think your valuation is wrong you can challenge your band. You must continue to pay your council tax until the result of the appeal is decided.
If you are unable to use the online service you can also contact the VOA on 03000 501 501.
Council tax discounts and exemptions
Depending on your circumstances, you may be entitled to a discount on your council tax bill. The most common discount is for single occupancy where you will receive a 25% discount on your bill.
There are also discounts available for disabled residents, unoccupied and unfurnished properties and full time students and apprentices.
Some properties are exempt from paying council tax. These include properties lived in only by students or people with severe mental impairment and, in some cases, empty properties.
Need some support?
Citizens Advice - debt and financial advice
- phone: 0808 278 7901 (advice for those living in Alton, Bordon, or Petersfield)
- phone: 0300 330 9028 (advice for those living in Headley Down, Liphook, or Liss)
- Citizen Advice website
Havant and East Hants MIND - wellbeing support
- phone: 02392 498916
- Havant and East Hants MIND website
iTalk - wellbeing advice, support, and treatments
- phone: 023 8038 3920 (for those registered with a GP in East Hampshire)
- iTalk website
Samaritans - confidential help to discuss concerns, worries, troubles, thoughts, and feelings
- phone: 116 123
- Samaritans website