Manage your council tax online

You can manage your council tax online by creating a portal account.

The portal gives you full access to your council tax account where you can:

• pay your council tax
• set up a direct debit
• view your council tax/benefits statement, balance and outstanding payments
• apply for a single-person discount
• tell us about a change of address
• track information about housing benefit payments (if you’re a landlord)

To register for an account, you will need your account name, email address and council tax reference number. You will also need your National Insurance Number if you are in receipt of council tax support or housing benefit.

Please note that the system is unavailable from 6pm to 8pm on weekdays due to routine system maintenance.

Tell us you're moving

If you are moving home within East Hampshire, leaving or moving into East Hampshire, you can tell us online and we will amend your council tax bill.

Valuation band of your property

The Valuation Office Agency (VOA) values domestic properties for council tax. This valuation is used to set your council tax band. You might need to contact the VOA if you think your council tax band is wrong.

Your council tax bill shows the band your home is in.

• Band A - Up to £40,000
• Band B - Over £40,000 up to £52,000
• Band C - Over £52,000 up to £68,000
• Band D - Over £68,000 up to £88,000
• Band E - Over £88,000 up to £120,000
• Band F - Over £120,000 up to £160,000
• Band G - Over £160,000 up to £320,000
• Band H - Over £320,000

If you think your valuation is wrong you can challenge your band. You must continue to pay your council tax until the result of the appeal is decided.

If you are unable to use the online service you can also contact the VOA on 03000 501 501.

Council tax discounts and exemptions

Depending on your circumstances, you may be entitled to a discount on your council tax bill. The most common discount is for single occupancy where you will receive a 25% discount on your bill.

There are also discounts available for disabled residents, unoccupied and unfurnished properties and full time students and apprentices.

Some properties are exempt from paying council tax. These include properties lived in only by students or people with severe mental impairment and, in some cases, empty properties.

Need some support?