Manage your council tax online
You can manage your council tax online by creating a portal account.
The portal gives you full access to your council tax account where you can:
- pay your council tax
- set up a direct debit
- view your council tax/benefits statement, balance and outstanding payments
- apply for a single-person discount
- tell us about a change of address
- track information about housing benefit payments (if you’re a landlord)
To register for an account, you will need your account name, email address and council tax reference number. You will also need your National Insurance Number if you are in receipt of council tax support or housing benefit.
Please note that the system is unavailable from 6pm to 8pm on weekdays due to routine system maintenance.
Council tax information
Council tax is your contribution to the many services we provide, such as collecting rubbish and providing housing.
As well as collecting council tax for the services we provide, we also collect council tax on behalf of other local authorities.
Paying your council tax
There are also other ways you can pay your council tax, including direct debit, online payments, by post or in person at our offices.
You will receive an annual bill for every property you are liable for, the bill is assumed to be payable in monthly instalments. The number of monthly instalments will be 10 however you can request this is changed to 12.
If for any reason you are unable to pay your council tax, please let us know as soon as possible.
Tell us you're moving
If you are moving home within East Hampshire, leaving or moving into East Hampshire, you can tell us online and we will amend your council tax bill.
Valuation band of your property
The amount you pay depends on the valuation band of your property.
Each home is in one of eight valuation bands, according to how much it was worth on 1 April 1991.
Your council tax bill shows the band your home is in.
- Band A - Up to £40,000
- Band B - Over £40,000 up to £52,000
- Band C - Over £52,000 up to £68,000
- Band D - Over £68,000 up to £88,000
- Band E - Over £88,000 up to £120,000
- Band F - Over £120,000 up to £160,000
- Band G - Over £160,000 up to £320,000
- Band H - Over £320,000
If you think your valuation is wrong you can challenge your band. You must continue to pay your council tax until the result of the appeal is decided.
Council tax discounts and exemptions
Depending on your circumstances, you may be entitled to a discount on your council tax bill. The most common discount is for single occupancy where you will receive a 25% discount on your bill. There are also discounts available for disabled residents, unoccupied and unfurnished properties and full time students/apprentices.
Some properties are exempt from paying council tax. These include properties lived in only by students or people with severe mental impairment and, in some cases, empty properties.