We are aware of a problem with our benefits portal which is preventing some users from logging into their account. We are currently looking into this and apologise for any inconvenience caused.

The two main types of benefit you can receive are council tax support and housing benefit.

Council tax support is a means tested benefit (income and savings are taken into consideration) which will help you to pay your council tax. Any benefit awarded is deducted from your council tax bill.

Housing benefit is also a means tested benefit which will help you pay your rent. Any benefit awarded is paid straight into your bank account or by cheque.

Please use our benefits calculator to see which benefits you may be entitled to before applying for council tax support or housing benefit. The calculator is free to use and the details you provide are anonymous.

If you need to provide additional evidence to support your claim, you can send this to us online.

Test and trace support payment

Government have announced a new financial package to support and enforce self-isolation.

In some circumstances, if you are required by law to self-isolate from the 28 September 2020, you may be supported by a payment of £500, payable from East Hampshire District Council.

Manage your benefits claim online

You can manage your benefits claim online by creating a portal account. The portal gives you full access to your benefits claim where you can check the status of your claim, see your current entitlement and how it was been calculated and see past and future housing benefit payments.

To register for an account, you will need your account name, email address, benefit claim reference number and your national insurance number.

If you have already registered for an account, you will be able to log in using your existing username and password.

Changes in your circumstances

You should apply straightaway if you think you are eligible for council tax support and housing benefit as it is not always possible to backdate payments.

You should also let us know immediately if your circumstances change as any overpayment must be paid back to the council.

Need some support?

Citizens Advice - debt and financial advice

  • phone: 0808 278 7901 (advice for those living in Alton, Bordon, or Petersfield)
  • phone: 0300 330 9028 (advice for those living in Headley Down, Liphook, or Liss)
  • Citizen Advice website

Havant and East Hants MIND - wellbeing support

iTalk - wellbeing advice, support, and treatments

  • phone: 023 8038 3920 (for those registered with a GP in East Hampshire)
  • iTalk website

Samaritans - confidential help to discuss concerns, worries, troubles, thoughts, and feelings

Privacy notice

We are required by law to protect the public funds we administer. We may share information provided to us with other bodies responsible for auditing, administering public funds, undertaking a public function and preventing and detecting fraud.

We participate in the national fraud initiative which is a data matching exercise to assist in the prevention and detection of fraud.

For more information, please see our privacy policy.